First Arrival Exterior Services (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you contact us for a quote or service — by phone, text, email, or our website contact form — we may collect your name, phone number, email address, and property address.
How We Use Your Information
We use the information you provide to:
- Respond to quote requests and schedule services
- Send appointment confirmations, reminders, and service updates
- Communicate about your account or ongoing work
SMS/Text Messaging
If you provide your mobile number and opt in to receive text messages, we may send you appointment confirmations, scheduling updates, and service-related notifications. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message, or by contacting us directly at info@firstarrivalexteriorservices.com or (571) 616-9616. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and third parties for purposes of providing the requested product/service is permitted, provided that the subcontractors and third parties have agreed to maintain the confidentiality, integrity, and security of consumer information.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with service providers who help us operate our business (e.g., scheduling or payment processing tools), and only as needed to provide our services to you.
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Program Terms and Conditions
- The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (571) 616-9616.
- You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@firstarrivalexteriorservices.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at info@firstarrivalexteriorservices.com
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Contact Us
Questions about this privacy policy? Contact us at info@firstarrivalexteriorservices.com or (571) 616-9616.
